Krome Shipping and Return Policy

Return Policy

Our company gains a lot of energy from our satisfied customers. If you are not completely satisfied with your purchase for any reason, please contact us. Your satisfaction is our ultimate concern.
Authorization is required for any merchandise return. Contact us for a Return Authorization Number (RAN), describe the items being returned and the reason.
All returned items must be shipped within thirty (30) days of receipt. Items must be unused and in original condition including the original packaging, documentation, warranty cards, manuals, and accessories. All orders filled correctly are subject to a minimum of 20% ($10.00 minimum) handling and restocking charge.
Customers are responsible for all shipping charges. Shipping charges must be prepaid on all return shipments. And for your protection, we recommend you insure all returned packages. As per our return policy, we are not responsible for returned shipments that are lost, pilfered, or damaged.
Cancellations or refusal of orders, which have already shipped, are subject to the minimum 20% ($10.00 minimum) handling and restocking charge. Heavy or oversized items that are shipped via freight carrier, including keg refrigerators, are also subject to return freight charges.

Non-Returnable Products

Custom made, special orders, manufactured to order, or clearance products cannot be returned for credit unless it is a  Krome Dispense error.

Refund Processing Time

Our warehouse and accounting staff work hard to process returns as quickly as possible. But processing returns, and posting refunds to credit cards, can be complicated. Once returns are received, please allow 7 to 10 business days for a refund to be posted to your credit card.

For any other queries, get in touch with our customer support.