1. Introduction
These Terms & Conditions govern all sales made by Krome Dispense Pvt. Ltd. to customers in India and international markets.
By placing an order, the purchaser agrees to these Terms & Conditions in full.
Note: Customers located in the United States must refer to the separate terms applicable to Krome USA Inc.
2. Company Information
Seller: Krome Dispense Pvt. Ltd.
Business Type: Manufacturer & Exporter of Beverage Dispensing and Commercial Equipment
Website: global.kromedispense.com
3. Pricing & Taxes
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All prices are subject to change without prior notice.
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Prices are exclusive of applicable taxes, duties, customs charges, and local levies unless stated otherwise.
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Indian customers are subject to applicable GST.
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International customers are responsible for import duties, customs clearance, and local taxes in their country.
4. Orders & Payment
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Orders are confirmed only after payment is received and acknowledged.
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Payment terms may vary based on order size, customization, or customer history.
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We reserve the right to cancel or refuse any order at our discretion.
5. Shipping & Delivery
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Delivery timelines are estimates and may vary based on product availability and destination.
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Orders may ship from India or other designated warehouses.
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Risk of loss passes to the purchaser once the shipment leaves our facility.
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Delays caused by customs clearance, carrier issues, or force majeure events are not our responsibility.
6. Product Availability & Lead Time
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Some items may be temporarily out of stock.
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In such cases, customers will be informed of the estimated lead time.
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Shipments may be fulfilled from India for international delivery when required.
7. Returns & RMA Policy
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A Return Material Authorization (RMA) is mandatory for all returns.
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Customers must notify us within 7 days of receipt for:
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Shipping errors
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Incorrect items
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Damaged or defective products
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Approved returns must be shipped within 20 days from the date of receipt.
Return Conditions
Returned items must be:
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Unused and uninstalled
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In original condition
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In original packaging
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Complete with all accessories
Shipping Responsibility
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Return shipping costs are the customer’s responsibility unless the return is due to our error.
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Original shipping charges are non-refundable.
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We are not responsible for lost or damaged return shipments.
8. Refunds, Replacements & Credits
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Refunds, replacements, or credits are issued only after inspection of returned items.
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The resolution depends on item condition and reason for return.
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Refunds are limited to the product value only.
9. Non-Returnable Items
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Custom-made or manufactured-to-order items are non-returnable.
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Exceptions apply only if the error was caused by Krome Dispense Pvt. Ltd.
10. Warranty
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Products carry a limited warranty against manufacturing defects.
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Warranty does not cover misuse, improper installation, wear and tear, or unauthorized modifications.
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Warranty claims require proof of purchase.
11. Product Use & Safety
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Products must be installed and used according to recommended guidelines.
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Beverage dispensing components are designed for intended use only.
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The seller is not responsible for damages caused by improper use or installation.
12. Limitation of Liability
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Liability is limited to the value of the product supplied.
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We are not liable for indirect, incidental, or consequential damages, including loss of profit or business interruption.
13. Force Majeure
We are not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, supply chain disruptions, or government actions.
14. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts located in Punjab, India.
15. United States Customers
Customers purchasing within the United States must refer to the USA-specific website and policies.
👉 Visit our USA website:
Go to Krome Dispense USA