# Return Policy

- Link: https://global.kromedispense.com/return-policy/
- Published: 2026-06-28T05:07:11+05:30
- Author: 

#### **Return Policy**

Our company gains a lot of energy from our satisfied customers. If you are not completely
satisfied with your purchase for any reason, please contact us. Your satisfaction
is our ultimate concern.
 Authorization is required for any merchandise return. 
Contact us for a Return Authorization Number (RAN), describe the items being returned
and the reason. All returned items must be shipped within thirty (30) days of receipt.
Items must be unused and in original condition including the original packaging,
documentation, warranty cards, manuals, and accessories. All orders filled correctly
are subject to a minimum of 20% ($10.00 minimum) handling and restocking charge.
Customers are responsible for all shipping charges. Shipping charges must be prepaid
on all return shipments. And for your protection, we recommend you insure all returned
packages. As per our return policy, we are not responsible for returned shipments
that are lost, pilfered, or damaged. Cancellations or refusal of orders, which have
already shipped, are subject to the minimum 20% ($10.00 minimum) handling and restocking
charge. Heavy or oversized items that are shipped via freight carrier, including
keg refrigerators, are also subject to return freight charges.

##### **Non-Returnable Products**

Custom made, special orders, manufactured to order, or clearance products cannot
be returned for credit unless it is a  Krome Dispense error.

##### **Refund Processing Time**

Our warehouse and accounting staff work hard to process returns as quickly as possible.
But processing returns, and posting refunds to credit cards, can be complicated.
Once returns are received, please allow 7 to 10 business days for a refund to be
posted to your credit card.

For any other queries, get in touch with our [customer support](https://global.kromedispense.com/customer-support/).